Virochem Privacy Policy

At Virochem, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website and purchasing our products, including those from the Viromist and Soul Bath and Body ranges. By visiting our website and engaging with our products or services, you consent to the practices described in this policy.

1. Information We Collect

We collect two types of information:

• Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may ask for details such as your name, email address, phone number, shipping address, and payment information.
• Non-Personal Information: This includes data we collect automatically when you use our website, such as your IP address, browser type, device type, and information on how you interact with our site (e.g., pages viewed, time spent, links clicked).

2. How We Use Your Information

We use the information we collect to provide you with the best possible experience on our website and with our products. Specifically, we use your data for:

• Order Processing: To fulfill and manage your orders, including shipping and billing.
• Customer Support: To respond to your inquiries, process returns or exchanges, and resolve any issues you may have.
• Marketing and Promotions: With your consent, we may send you newsletters or promotional materials about new products, sales, or other updates. You can opt-out of these communications at any time.
• Improving Our Website and Services: We use non-personal data to improve the functionality of our website, enhance user experience, and understand customer preferences.

3. Sharing Your Information

We will never sell or rent your personal information to third parties. However, we may share your data in the following cases:

• Service Providers: We may share your information with trusted third-party service providers who assist us in processing payments, delivering orders, and sending marketing communications. These service providers are only permitted to use your information to provide services to us.
• Legal Requirements: We may disclose your information if required to do so by law, in response to legal processes, or to protect our rights, safety, or the safety of others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files that are stored on your device when you visit our site. They help us remember your preferences, analyze traffic, and improve functionality. You can disable cookies through your browser settings, but this may impact your ability to use some features of our website.

5. Data Security

We take the security of your personal data seriously. We use industry-standard security measures, including encryption, to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, so we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

You have certain rights concerning your personal data:

• Access and Correction: You can request access to the personal data we hold about you and request corrections if any of your information is inaccurate.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Opting Out of Marketing: You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

To exercise these rights, please contact us at [[email protected]].

7. Third-Party Links

Our website may contain links to third-party websites for your convenience or information. These websites have their own privacy policies, which we encourage you to review. Virochem is not responsible for the content or practices of any third-party websites.

8. Children’s Privacy

Our website and products are not intended for children under the age of 16. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will post the updated policy on our website and update the “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to contact us:

Email: [email protected]]Phone:0116606277
Address:53 Buiten street krugersdorp North 1739

Thank you for choosing Virochem! We are committed to delivering your products promptly and in perfect condition, and we appreciate your business.