Virochem Terms of Service

Welcome to Virochem! These Terms of Service outline the conditions under which you can access and use our website and purchase products from the Virochem range, including our Soul Bath and Body collection and Viromist antimicrobial products. By using our website or purchasing from us, you agree to these terms. Please read them carefully.

1. General Information
Virochem is a family-owned business specializing in high-quality, small-batch products for personal care and hygiene. Our product range includes handcrafted skincare items from Soul Bath and Body, as well as effective antimicrobial solutions such as Viromist. Our products are designed to offer you the best in natural ingredients, efficacy, and sustainability.

2. Product Information and Availability
While we strive to ensure that all information on our website is accurate and up-to-date, we cannot guarantee the complete accuracy of all product descriptions, prices, and availability. Due to the small-batch nature of our products, availability may fluctuate. If a product is out of stock, we will notify you and offer alternatives or issue a refund if necessary.

3. Ordering and Payments
By placing an order through our website, you are making an offer to purchase a product. We reserve the right to accept or decline your order at our discretion. All prices listed are in the specified currency and exclude taxes or shipping costs, unless otherwise stated. Payments are processed securely through our trusted payment providers.

4. Shipping and Delivery
We take great care in ensuring that your products reach you in perfect condition. Shipping fees are calculated at checkout, and delivery times may vary depending on your location. Please allow for processing time, especially for products that are handcrafted or made in small batches. Any customs or import duties are the responsibility of the customer.

5. Product Testing and Safety
All of our products, including the Viromist antimicrobial range, have been carefully formulated and undergo laboratory testing to ensure efficacy. Viromist products are tested for antimicrobial effectiveness, and valid test reports confirm their performance. We stand behind the safety and quality of all our products, but we encourage customers with allergies or sensitivities to review the ingredient list and consult with a medical professional before use.

6. Returns and Refunds
Due to the nature of our small-batch products, returns and exchanges are generally not accepted. However, if you receive a damaged or defective product, please contact us within 7 days of receiving your order, and we will arrange a replacement or issue a refund. Please refer to our dedicated Returns Policy for further details.

7. Use of Our Products
By purchasing from Virochem, you acknowledge and agree to use our products only as directed. Our Soul Bath and Body products are for external use only, and our Viromist antimicrobial products should be used in accordance with the instructions provided on the packaging. Virochem is not responsible for any misuse of products or for any adverse reactions caused by incorrect application.

8. Intellectual Property
All content on the Virochem website, including product descriptions, images, and text, is owned by Virochem or licensed to us. Reproduction or use of any of our intellectual property without prior written consent is prohibited.

9. Limitation of Liability
Virochem is not liable for any damages or losses arising from the use or inability to use our website or products, including indirect or consequential damages. Our total liability for any claim relating to the products purchased will not exceed the amount paid for the product in question.

10. Privacy Policy
Your privacy is important to us. We handle your personal information in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data. By using our website, you consent to the collection and use of your personal information as described in our Privacy Policy.

11. Modifications to Terms of Service
Virochem reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on our website with the updated date. We encourage you to review these terms regularly to stay informed of any changes.

12. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which Virochem operates. Any disputes arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

13. Contact Us
If you have any questions regarding these Terms of Service, please contact us at [[email protected]] or use our contact form on the website.

By using our website or purchasing from us, you confirm that you have read, understood, and agree to these Terms of Service. Thank you for choosing Virochem!

Virochem Terms of Service

Welcome to Virochem! These Terms of Service outline the conditions under which you can access and use our website and purchase products from the Virochem range, including our Soul Bath and Body collection and Viromist antimicrobial products. By using our website or purchasing from us, you agree to these terms. Please read them carefully.

1. General Information
Virochem is a family-owned business specializing in high-quality, small-batch products for personal care and hygiene. Our product range includes handcrafted skincare items from Soul Bath and Body, as well as effective antimicrobial solutions such as Viromist. Our products are designed to offer you the best in natural ingredients, efficacy, and sustainability.

2. Product Information and Availability
While we strive to ensure that all information on our website is accurate and up-to-date, we cannot guarantee the complete accuracy of all product descriptions, prices, and availability. Due to the small-batch nature of our products, availability may fluctuate. If a product is out of stock, we will notify you and offer alternatives or issue a refund if necessary.

3. Ordering and Payments
By placing an order through our website, you are making an offer to purchase a product. We reserve the right to accept or decline your order at our discretion. All prices listed are in the specified currency and exclude taxes or shipping costs, unless otherwise stated. Payments are processed securely through our trusted payment providers.

4. Shipping and Delivery
We take great care in ensuring that your products reach you in perfect condition. Shipping fees are calculated at checkout, and delivery times may vary depending on your location. Please allow for processing time, especially for products that are handcrafted or made in small batches. Any customs or import duties are the responsibility of the customer.

5. Product Testing and Safety
All of our products, including the Viromist antimicrobial range, have been carefully formulated and undergo laboratory testing to ensure efficacy. Viromist products are tested for antimicrobial effectiveness, and valid test reports confirm their performance. We stand behind the safety and quality of all our products, but we encourage customers with allergies or sensitivities to review the ingredient list and consult with a medical professional before use.

6. Returns and Refunds
Due to the nature of our small-batch products, returns and exchanges are generally not accepted. However, if you receive a damaged or defective product, please contact us within 7 days of receiving your order, and we will arrange a replacement or issue a refund. Please refer to our dedicated Returns Policy for further details.

7. Use of Our Products
By purchasing from Virochem, you acknowledge and agree to use our products only as directed. Our Soul Bath and Body products are for external use only, and our Viromist antimicrobial products should be used in accordance with the instructions provided on the packaging. Virochem is not responsible for any misuse of products or for any adverse reactions caused by incorrect application.

8. Intellectual Property
All content on the Virochem website, including product descriptions, images, and text, is owned by Virochem or licensed to us. Reproduction or use of any of our intellectual property without prior written consent is prohibited. Viromist is a registered trademark of Virochem, and its name and logo are protected by trademark laws. Any unauthorized use of the Viromist trademark is prohibited.

9. Limitation of Liability
Virochem is not liable for any damages or losses arising from the use or inability to use our website or products, including indirect or consequential damages. Our total liability for any claim relating to the products purchased will not exceed the amount paid for the product in question.

10. Privacy Policy
Your privacy is important to us. We handle your personal information in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data. By using our website, you consent to the collection and use of your personal information as described in our Privacy Policy.

11. Modifications to Terms of Service
Virochem reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on our website with the updated date. We encourage you to review these terms regularly to stay informed of any changes.

12. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which Virochem operates. Any disputes arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

13. Contact Us
If you have any questions regarding these Terms of Service, please contact us at [[email protected]] or use our contact form on the website.

By using our website or purchasing from us, you confirm that you have read, understood, and agree to these Terms of Service. Thank you for choosing Virochem!